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ambient lounge bean bags are shipped unfilled internationally, direct from our warehouse in the United Kingdom. Orders are sent via UPS and delivered in 4 to 7 business days. As a valued customer we want you to feel comfortable and confident in your purchase of high quality ambient lounge goods. We are confident you’ll agree that our soft furniture and premium fabrics are the world's best, but in case there is any problem with your order, we offer a 14 DAY MONEY BACK GUARANTEE.
If within 14 days of receipt you are not satisfied with your order, you are entitled to an exchange or replacement (if in stock) or a refund of the cost of the goods (excluding all shipping and/or delivery costs) providing the goods have not been used.
Goods purchased on our website can be returned for a full refund under our refund policy detailed below provided that you have first contacted us within 14 days of delivery and the goods are then returned in a condition deemed suitable by us for restocking. Please note that we cannot refund any cost for shipping that you may have paid unless we have sent you an item incorrectly or the item is deemed to be faulty.
For faulty goods/wrong product or size received:
Even with the best teams mistakes can occasionally happen!
If you consider your product to be faulty for any reason, or if you received a wrong item/size, please contact us immediately. Please include photos of damage or incorrect item received so we are able to assist you to our greatest extent. If it is deemed a factory defect or by any means caused by a mistake from our logistics team, ambient lounge will provide a FedEx label to collect the goods, in the original packaging. A replacement or the correct item/size will then be shipped to the customer.
For non-faulty goods:
If you are not satisfied with your purchase, please contact us within 14 days of receiving your ambient lounge product. We encourage you to try a different cover and our customer service team is happy to help you find the perfect piece for your home!
We are happy to facilitate a replacement or exchange if the desired item is in stock, please note a price difference may apply. Alternatively, we can issue a refund of the cost of goods minus shipping. For non-faulty returns, all returned or exchanged products must be 100% complete in original packaging, unused, in resalable condition, and free from damage. The customer is responsible for all shipping costs incurred.
Once return product is received, inspected and proven as unused, free of any damage and in good condition, a refund will be issued. All returns should be sent back to Topper Plastics Inc., 461 E. Front Street Covina, California, 91723.
We are happy to facilitate an exchange if the desired item is in stock, please note a price difference may apply. All exchanged products must be 100% complete in original packaging, unused, in resalable condition, and free from damage. Please contact us within 14 days of receiving your ambient lounge product to facilitate an exchange.
Once the returned product is received, inspected and proven as unused, free of any damage and in good condition, the desired exchange item(s) will be shipped. Please note, only the product cover needs to be returned to facilitate an exchange and the customer should keep all filling.
Please contact us at firstname.lastname@example.org before sending any exchange products and to confirm your desired exchange items are in-stock and available to ship. Once we confirm the desired product is in stock, we will provide a FedEx label for the return goods.
For your own protection when returning any goods, we suggest that you use recorded delivery, requiring our signature upon receipt of the goods, and also pack in original packaging as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. Please always contact us before a return.
All goods purchased from ambient lounge are also covered by a 1 year quality guarantee. If there's any concern, please email us at email@example.com or contact us at 877-623-7494.