Delivery and Return
What is your return policy?
As a valued customer we want you to feel comfortable and confident in your purchase of high quality ambient lounge goods. We are confident you will agree that our soft furniture and premium fabrics are the world's best, but in case there is any problem with your order, we offer a 7 DAY MONEY BACK GUARANTEE.
If within 7 days of receipt you are not satisfied with your order, you are entitled to a replacement (if in stock) or a refund of the cost of the goods (excluding all delivery costs) providing the goods have not been used. Goods purchased on our website can be returned for a full refund under our refund policy provided that you have first contacted us within 7 days of the purchase and the goods are then returned in a condition deemed suitable by us for restocking. Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty.
Our QC team individually check and assess all returns and if we consider the fault to be an obvious result of self-damage, then a refund cannot be given.
For faulty goods/wrong product or size received:
Even with the best teams mistakes can occasionally happen!
If you consider your product to be faulty for any reason, or if you received a wrong item/size, please contact us immediately to discuss. Photos are a great help if you can provide them for us to check on our end. If it is agreed as a factory defect or by any means caused by a mistake from our USA logistics team, ambient lounge will collect the goods (should be in original packaging) via FedEx and arrange the return from the customer. A replacement will then be shipped out again to the customer’s address.
For non-faulty goods:
For non-faulty return, all returned or exchanged products must be 100% complete in original packaging, unused, in resalable condition, and free from any self-damage. All non-faulty returns should be sent back to Prime Global Solutions 360, Corporate Headquarters 15805 E. Valley Blvd. City of Industry, CA 91744 by the customer and will be the customer’s expense.
Please note that we individually inspect all returns and if we consider the fault to be as a result of self-damage, then a full refund will not be given. However, a partial refund or replacement product may be issued depending on the case at hand. Please note that we cannot refund any cost of postage that you may have paid, unless we have sent an item incorrectly or the item is deemed to be faulty.
Please note it’s likely viable that only the ambient lounge covers can be returned to our warehouse and the bean filling will be kept by the customer on their discretion if they will keep or dispose it. In the unlikely event the customer would like to return the filling the cost of that return will be borne by the customer via their own courier.
Please notify us prior to the day that you will return the goods so we can process the return.
For non-faulty goods received by our warehouse, once inspected and proven as unused and free of any damage and in good condition, the customer will be refunded (excluding shipping costs paid). Customer will be charged a 15% return/restocking fee if they request ambient lounge to arrange the pick up of return.
For your own protection when returning any goods, we suggest that you use recorded delivery, requiring our signature upon receipt of the goods, and also pack in original packaging as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. Please always contact us before a return. All returns should be sent back to: Prime Global Solutions 360, Corporate Headquarters 15805 E. Valley Blvd. City of Industry, CA 91744
All goods purchased from ambient lounge are also covered by a 1 year quality guarantee. If there's any concern, please email us at firstname.lastname@example.org or contact us at 877-623-7494.